Community Hope Center, Inc.
2198 Four Winds Blvd.
Kissimmee FL 34746-5957
Contact Information
Address 2198 Four Winds Blvd.
Kissimmee, FL 34746 5957
Phone (321) 6770245
Fax (407) 9655357
Web and Social Media
Donate with a credit card
Mission The Community Hope Center's mission is to provide assistance to all those in need in our community. We secure a "no wrong door" policy and are committed to providing resources or referrals for those who are actively searching for assistance and who are willing to forge a path towards self-sufficiency.
CEO/Executive Director Mary Downey
Board Chair Mr. Robert Holborn
IRS Ruling Year 2014
Financial Summary
Revenue vs Expense Bar Graph
Projected Revenue $843,618.00
Projected Expenses $826,032.07
Mission The Community Hope Center's mission is to provide assistance to all those in need in our community. We secure a "no wrong door" policy and are committed to providing resources or referrals for those who are actively searching for assistance and who are willing to forge a path towards self-sufficiency.
The Community Hope Center has accomplished many goals in the past three years. As a new agency our first goal was to partner with other non-profit agencies to provide holistic services to our community. We are proud to say we have 44 agencies co-located on our site providing much needed programs to families in need in Osceola County. We also set a goal to open a comprehensive health clinic on our site. We achieved this goal through a partnership with The Health Care Center for the Homeless when they opened a federally qualified clinic in half of our building along with the Osceola Council on Aging which will be providing secondary care to patients in the new year. Finally we had a goal to provide employment services to all of our families in the community. We achieved this goal by having a part-time employment specialist as well as partnering with Labor Ready, Career Source, and Goodwill Job Center, to provide job access to every job-seeker that walks through our door.
 In the new year The Community Hope Center will be putting our efforts toward three very important goals:
1. Working to provide affordable housing in Osceola County
2. Becoming an Idignity franchise to provide identification services in Osceola County
3. Expand our case management reach to see 150 clients per month
Independent Research has been conducted on this organization's theory of change or program effectiveness? Under Development
1. Purchase of our building: $297,000 and remodel $200,000
2. Staff Case Management Expansion: $60,000
3. Governance Board Training
4. Organizational Strategic Planning Training
5. Stronger Community/County Support
Background The Community Hope Center was founded in August of 2012 by a Board of Directors under the leadership of Community Presbyterian Church of Celebration, Florida. The goal was to provide a one-stop-shop, hub, or co-location of services, for homeless and near-homeless families living in Osceola County, Florida. The agency officially opened it's doors in April of 2013 and in April 0f 2014 partnered with The Health Care for The Homeless to open an adjacent federally-qualified clinic under the director of The Health Care for the Homeless.
CEO Statement The Community Hope Center's goal is provide holistic services to all those in need in our community. We provide case management, referrals, and gap services to anyone who walks through the door. In the last year and a half we've served over 2,000 individuals in some capacity with a staff of only two case managers. We are a small but mighty agency working to break the cycle of homelessness in our community through eliminating duplication of services, providing more effective communication between agencies for client care, and putting the right tools in the hands of families so they can find their path towards becoming self-sustainable.
NTEE Information
Primary Organization Type Human Services
Primary Organization SubType Homeless Services/Centers
Areas Served
Geographic Areas Served
FL - Osceola
The CHC serves primarily Osceola County although have served clients in Polk and Orange. Our focus is Kissimmee and St. Cloud.
HelpWhat is the organization aiming to accomplish? This is the organization's ultimate goal for intended impact.

In Osceola County, Florida there are 47,090 families & individuals unable to achieve self-sufficiency due to homelessness and/or being precariously housed.   In our school district, there are over 4,000 children classified as homeless. CHC targets families with children to build self-sufficiency within the family unit through life skills and case management in partnership with our own case management and other agencies. The Community Hope Center also oversees the IDignity, Osceola franchise that provides identification to homeless and near homeless individuals.

HelpWhat are the organization's strategies for its stated long-term goals?


In 2015 the board of The Community Hope Center approved a strategic plan that had three priorities.

1. Rapid Rehousing

Rapid Rehousing

Strategy- Implement staffing to be able to holistically apply the RRH, H1st Model through the following steps: navigation, document ready, housing 1st, case management with emphasis on employment and supportive services.

Chronic Homeless

Strategy- Provide outreach to the chronically homeless to get them started in the navigation of the coordinated entry system.

 2. IDignity Osceola

Goal 1:

Serve 150-175 per event. 600 clients in 2017

Strategy- provide quarterly event, keep adequate records of clients served. Scheduling 2018 events.

Outreach to jail - pilot in 2017

Strategy- Implement the JAG grant, report findings on grant, be in the jail at least twice a month. Serve 25 people a month.

Increase volunteer base & engagement to the community

Strategy- Promote IDignity more in the community by presentations, social media, and community outreach. This will lead to an increase in volunteers & community partnerships.

3. Family Advocacy

Family Advocacy

Strategy- Continue providing advocacy to hotel families and precariously housed



HelpWhat are the organization’s capabilities for doing this? What resources, capacities, and connections support its progress towards long-term goals? The Community Hope Center addresses the needs of our community by partnering with over 55 agencies, providing employment skills, and case management to help families become self-sustaining. We use the self-sufficiency rating scale, an 18 point matrix, to assess families hierarchy of needs from nutrition, to education, to employment, to housing, to parenting skills. We assess and with the family make goals towards working towards a new path. We have a staff of two case managers who meet with clients and a part-time employment specialists who helps individuals secure employment. Our staff also includes a Development Director/Volunteer Coordinator and a Chaplain along with the Executive Director. Externally we are supported by many volunteers, churches, and community business such as Florida Hospital, Walt Disney World, and the Bank of American Neighborhood Builder Award.
HelpHow will the organization know if it is making progress? What are the key qualitative and quantitative indicators against which the organization assesses its progress toward its intended impact?

Our impact goals include the following questions:

How many people did we help find housing?
How many people are still housed?
How many people did we help find jobs?
How many people are still employed?
How many people need documentation?
How many people received identification documentation? 
HelpWhat has and hasn’t been accomplished so far? Our agency still strives to implement our housing first model of care. Barriers to this include housing location, understaffing in navigation and case management, and employment. This our community wide issues that we have been working within our city and county to find solutions together through the regional effort to end homelessness.
Description This is our key program of The Hope Center. It includes Case Managers who work with families to become self-sustaining.
Population Served Families
Unemployed, Underemployed, Dislocated
Short Term SuccessHelpOrganizations describe near term achievement(s) or improvement(s) that will result from this program. This may represent immediate outcomes occurring as a result of the end of a session or service. We use the self-sufficiency rating scale to help us quantify families hierarchy of needs. Our target is of the 100 family units seen monthly, 80 have an average self-sufficiency score of 2.5 or lower. Over the next year, 60 will increase their self-sufficiency score to 4.0 or higher
Long Term SuccessHelpOrganizations describe the ultimate change(s) that will result from this program. This may be far into the future and represent an ideal state. In the last three years we have served nearly 10,000 heartbeats seeking hope in the community. We have helped house 443 individuals and increased the income of 181 people. 
Description Using the Housing First model to rapid rehouse families and individuals based on funding sources.
Population Served
Description Providing much needed identification documentation to those in need of this items to move forward in finding housing or employment.
Population Served
Board Chair
Board Chair Mr. Robert Holborn
Term Feb 2016 to Dec 2018
Board Co-Chair
Board Co-Chair
Board Members
NameCompany AffiliationsStatusCertificate*
Christine Arendas VotingNo
Linda Cason VotingNo
Dianna Chane VotingNo
Shawnna Childress IBMVotingNo
Rob Holborn Osceola County Prosecuting Attorney's OfficeVotingNo
Tiffany Homler VotingNo
Tiffany Homler VotingNo
Dave Koepsell Chick Fil AVotingNo
William Lewis Community Presbyterian ChurchVotingNo
Tedd Lingo RetiredVoting
Desiree Matthews City of KissimmeeVotingNo
Sue Ring VotingNo
Kelly Roberts VotingNo
Amita Shah VotingNo
Tryphenia Sonnylal VotingNo
Michele Swanson Community Presbyterian ChurchVotingNo
Richard Ward
*This individual has been awarded a Certificate in Orientation to Board Service by the Edyth Bush Institute for Philanthropy & Nonprofit Leadership at Rollins College,
Board Term Lengths 2
Board Term Limits 2
Board Ethnicity
Asian American/Pacific Islander 1
Caucasian 13
Hispanic/Latino 0
Native American/American Indian 0
Other 0
Written Board Selection Criteria No
Written Conflict of Interest Policy Yes
Percentage of Monetary Contributions 80%
Percentage of In-Kind Contributions 100%
Constituency Includes Client Representation Yes
CEO/Executive Director
CEO/Executive Director Mary Downey
Term Start Aug 2012
Experience Rev. Mary Lee Downey is the Executive director of the Community Hope Center, a non-profit founded by Ms. Downey in partnership with Community Presbyterian Church of Celebration, FL where Downey also serves as Director of Missions. The Community Hope Center is a one-stop shop providing services to the homeless and disenfranchised in Osceola County, Florida.

Previously Ms. Downey served as the Deputy Director at Helping Others Make the Effort (HOME), a non-profit committed to ending homelessness in Osceola County. Downey also served as Development Associate for HOME and was an accomplished grant writer and fundraiser for the organization. HOME merged with The Center for Drug Free Living (now ASPIRE) and Downey served as Development Manager in 2011.

Downey has been a freelance writer and photographer for the United Methodist E-Review, a weekly online publication for members of the Florida United Methodist Annual Conference.

Downey was also the Program and Evangelism Director for the First United Methodist Church of Kissimmee, where she focused on spiritual formation, outreach, and missions.

Before moving to the central Florida area, Downey was a feature reporter, columnist, and page designer for The El-Dorado News-Times in El Dorado, Arkansas.
CEO Salary Range $50,001 - $75,000
Number of Full Time Staff 7
Number of Part Time Staff 4
Number of Volunteers 75
Number of Contract Staff 0
Staff Retention Rate 85%
Organization has Fundraising Plan? No
Organization has Strategic Plan? Yes
Years Strategic Plan Considers 5
Date Strategic Plan Adopted Jan 2015
Management Succession Plan Yes
Organization Policies And Procedures No
AwardAwarding OrganizationYear
Bob Allen AwardWalt Disney World2015
Neighborhood Builder AwardBank of America2016
Risk Management Provisions
Risk Management Provisions
Workers Compensation and Employers' Liability
State Registration Yes
State Charitable Solicitations Permit Yes
State Charitable Solicitations Permit Expiration Month Feb
State Charitable Solicitations Permit Expiration Year 2017
Fiscal Year
Fiscal Year Start Jan 01, 2018
Fiscal Year End Dec 31, 2018
Form 990s
2015Form 990
Audit Documents
IRS Letter of Determination
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available) and revenue sources may not sum to total based on reconciliation differences. Revenue from foundations and corporations may include individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
Government Contributions$35,871$35,871$23,000
Individual Contributions$236,971$422,421$299,209
Investment Income, Net of Losses$0$0$0
Membership Dues$0$0$0
Special Events$0$0$0
Revenue In-Kind$143,910$143,910$66,800
Expense Allocations
Fiscal Year201620152014
Program Expense$474,428$474,428$277,709
Administration Expense$49,535$49,535$34,988
Fundraising Expense$0$0$0
Payments to Affiliates$0$0--
Total Revenue/Total Expenses1.201.201.32
Program Expense/Total Expenses91%91%89%
Fundraising Expense/Contributed Revenue0%0%0%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$716,523$716,523$623,378
Current Assets$207,107$207,107$96,024
Long-Term Liabilities$297,250$297,250$297,250
Current Liabilities$3,187$300,437$311,297
Total Net Assets$416,086$416,086$312,081
Top Funding Sources
Fiscal Year201620152014
Top Funding Source & Dollar AmountIndividuals $236,971 -- --
Second Highest Funding Source & Dollar AmountFoundations and Corporations $185,450 -- --
Third Highest Funding Source & Dollar AmountIn-Kind $143,910 -- --
Short Term Solvency
Fiscal Year201620152014
Current Ratio: Current Assets/Current Liabilities64.980.690.31
Long Term Solvency
Fiscal Year201620152014
Long-Term Liabilities/Total Assets41%41%48%
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? No
CEO Comments
Foundation Comments 2012 990 is a short year and reflects initial return and therefore data is not entered into the table.
Voluntary Organizations Active in Disaster
Notes Programs listed here are those that are only activated during a disaster. Some organizations have unified budgeting and do not budget by program. Because of this, some budget fields may be blank or represent an approximation. Organization describes previous experience during the immediate response, recovery or rebuilding phases following a disaster.
Nonprofit Community Hope Center, Inc.
Address 2198 Four Winds Blvd.
Kissimmee, FL 347465957
Primary Phone (321) 6770245
Contact Email
CEO/Executive Director Mary Downey
Board Chair Mr. Robert Holborn
Year of Incorporation 2014